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Common Tech Questions
Do I need to pay upfront?
Yes, you pay online when you book your visit. There is no call-out fee in Albany, and I always come to your door.
Is phone advice free?
Yes! I offer free advice over the phone first. You only book a visit when it really needs hands-on help.
What if the problem isn't fixed?
I have a fixed-or-free guarantee. If I can't fix it on the visit, I refund the visit fee to you.
Do you help with scams?
Yes, I specialise in scam response. I help you lock down accounts, reset passwords, and check for security breaches.
What areas do you cover?
I cover Albany and the Great Southern region. I can travel to Torbay, Denmark, and Mount Barker by quote.
How do I cancel a visit?
You can cancel up to 24 hours before the visit for a full refund. If you cancel within 24 hours, the fee becomes a credit.
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